1. Physical address is necessary. Do NOT leave PO BOX address as DHL / FedEx can't deliver to it.
2. Do Not authorize DHL /FedEx to leave your package at your door at any circumstances. This causes packages lost often.
3. When the parcel is delivered to buyers’ destination, please sign the parcel within validity period. Normally 5-10 working days.
4. If the package arrived at buyer location, and we are unable to contact buyer get the efficient address information within expiry date. once the package handled by the shipping company destroy or abandon it, both shipping company and us won't take any reposnsibility.
5. For the custom charge problem and buyer refuse the package with no reason, once the package returned to us directly, caused high custom charge, we have rights to refuse sign the package or abandon it.
1.We will be greatly appreciated if you can leave us 5 stars POSITIVE feedbacks. Your good review is great encouragement for our hard working staff. If you are not satisfied with the item you received, please contact us before leaving negative feedback. We would like to work with u together to solve any problem.
2.Please contact us within 15 days upon your receipt of the item(s). The refund will be rendered once the item(s) has been sent back in original condition. No refunds/exchange for hair being installed, cut, dyed, washed or any damage & process, please understand)
Miss Blue Hair are here to help you one stop service. We will help you a hand.
1. Drop Shipping
2. Bulk Order Or Sample Request
3. Special Color Or Texture
4. Logo / Package Design & Customized Service
Work Production: We take pride in our exquisite skills that involve washing, sterilizing, treating, conditioning air-drying virgin hair
Hair Material : Donated,sold,or exchanged freely and fairly. Donors benefit from selling the hair as it is supplementary source of income that does not require any labor.
When we talk about VIRGIN HAIR , means we use donator hair (hair are cut/purchased from donator directly instead of collecting from floor), with some clean work and high temperature steam process make into many different textures. Our hair proves to be reusable MORE THAN ONE YEAR with proper care!!
1. Payment Problem:
（1）Accepted payment method
- Credit or debit card
- Bank Transfer
- Western Union
- AliPay Account
- Paypal Payment
If you fail to make payment, please click here to contact Payment Service Team
（2）How does AliExpress protect my payments?
Pay securely with your credit card without exposing your details. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available).
2.Shipment Problem:（Express Shipping Via DHL）
USA/European/Australia:2-4 working days
Africa:4-7 working days
3. Frequently Asked Questions:
Q1:Will it shedding and tangle?
A:Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb.
Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil &dirt build-up, salt
water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo
&conditioner to wash hair twice a week.
Q2:Can I dye it to other color and make other style?
A: Yes, our hairs are 100% human hairs can be dyed, bleached and permed. However, frequently dyed and permed will do
harm on hairs, even destroy hairs. Please do not do this frequently.
Q3:Why there are short hairs on the weft?
A:When hairs cut from donors ,it is a bundle of long hairs and no weft. A length of hairs need to be fold for sewing weft.
That is why there are short hairs by one side. Please don’t worry about this, it will not impact hair looking, and will not
influence on hair using and quality.
Q4: Is every strand of hair the same length?
A:Our hair is 100% human hair, cutting from young donors. As our own hairs, real human hair is not possible to grow the
exact same length of every single strand. That is why human hair ends are always thinner than the top. Please fully
understand and consider before placing order.
Q5:How to measure hair length?
A:For wavy hair, please stretch it to straight, then make the measurement.
Q6.What’s suggestions about the new hair business owner?
Firstly branding your own company name, we provide bags labels tags etc customized service for you.
Secondly we ship hair to your customers directly under your business name without requiring you to stock your own inventory.
Q7.Why are your hair extensions price much higher?
Firstly we respect your hard earned money, before it gets to you our hair goes through our quality control screening, to make sure all bundles are free from any imperfections.
Secondly suggest research “Miss Blue Hair” on any social media to check others’ reviews about our brand quality.
Lastly If you have a question about your order we are a simple phone call or email, resolve your any problem shortly.
Q8.How many bundles do I need for one head?
We recommend all of our customers to use 3-4 bundles for a full head sew in. It all depends on your preference and how full and thick you like your hair. Please consult with your hairstylist. Each of our hair bundles weigh 3.2-3.5oz. Because our hair extensions are not processed and filled with synthetic fibers, we ensure TOP quality.
Q9.How long does shipping and processing take?
Shipping takes 2-5 business days after processing. Processing takes 6-24 hours, after the verification, orders will be shipped. To ensure you are protected as a customer and we are protected as a business, we need to prevent fraud and any other suspicious activity so we make sure the order is legitimate before we ship products out. You will receive updates on your order each time it is updated through your valid email address. CHINA WEEKENDS DO NOT COUNT AS PROCESSING AND SHIPPING DAYS!
Q10.Why I canceled my order while refund still didn’t return to my card?
For order cancellation, refund hold by Aliexpress, it will take 7-10days to process your refund.
When u paid order and want to change order details or shipping address
NO NEED TO CANCEL but contact our sales to correct for you, which can make sure hair arrive in a timely manner.